Refund policy

Products

Digital products are typically not refunded after delivery, except where the law requires it or a listing is materially not as described. Because files are not downloaded from this website, delivery proof and refund requests go through a Discord support ticket with your payment details.

Custom orders and services

Work does not start until a quote is accepted. If a project is cancelled before work begins, payment should not be due. After work has started, refunds — if any — are handled in the ticket based on what has already been delivered.

How to ask

Open a ticket — staff are only reachable through Discord tickets. The support page will take you there. Include the product name and payment reference.